Cancelation Policy

• Charterer’s full name

• Organization name (if applicable)

• Scheduled date and time of charter

• Identify request for cancellation
  

• Reason for cancellation

Please note that all rescheduled charterers are exempt from the above-mentioned cancellation schedule (meaning that charterers may not reschedule a charter for a future date and cancel it 10 days or more out in order to receive a full refund, additional charges may apply depending on rescheduled date).

All requests for refunds, cancellations, and changes must be made in writing by You/the Charterer. Requests submitted via telephone, text messaging, social media, or through a proxy (someone other than the Charterer) will not be accepted. CLY LLC is not responsible for late, lost, or communications which are not received. Only refunds and changes approved in writing by CLY LLC will be valid. We strongly recommend adding  CLY LLC email to Your contacts list so as to prevent emails forwarding to spam.

Uncharterable Weather Conditions & Reschedulings: Uncharterable weather conditions are typically the result of (but are not limited to) heavy storms, small craft advisory warnings, gale storms, strong winds, and large waves. Light rain and passing storms are typically considered charterable.

In the case that conditions are deemed uncharterable (the Company will issue a rescheduling credit to the Charterer valid for up to one year for a charter of equal or lesser value. All rescheduled charterers are exempt from the above-mentioned cancellation schedule (meaning that Charterers may not reschedule a charter for a future date and cancel it 10 days or more out in order to receive a full refund).

Chargebacks: You agree and acknowledge that You are responsible for any chargebacks initiated by any of Your guests who make payments on Your behalf. Further, all payments made by You are non-refundable outside of the above-mentioned cancellation policy schedule as outlined in .  You  acknowledge and agree that the We have  devoted significant time and resources to plan, book, and organize the charter for You, and as such, any non-refundable payments made to Us are to compensate Us  for such work, regardless of the reason for cancellation (outside for approved cancellation requests as outlined.

Requested Changes & Captain Fees: Some changes to your charter may result in additional charges. You will be required to approve any such additional charges in writing and such charges must be made prior to the changes being made. If Your Captain requires or requests an additional fee for making a change, You will be responsible for transmitting payment directly to the Captain as the Captain is directly employed by You and not by CLY LLC. 

Any cancellation fee is subject to offset of any damages or amounts owed to Us or third parties (i.e. amounts CLY LLC is not entitled to recover or which must be paid notwithstanding the cancellation). Refunds will not be available if You fail to show up for any aspect of Your Services booking for any reason, including without limitation, (1) a medical emergency; (2) claims of unused or unsatisfactory transportation; (3) claims of unused or unsatisfactory parking; (4) denied access to the docking harbor and/or docking location of the docking harbor; (5) denied Services because You failed to provide full and/or accurate personal information to Us, such as an acceptable form of ID or passport; (6) untimely requests for cancellation; and/or (7) unsatisfactory third-party Services, Captain, or suppliers. Available refunds may take up to fourteen (14) days (sometimes longer) after the scheduled charter for the refund to be processed by Us and received by You.